Frequently Asked Questions

Asēdos

Shipping & Returns.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Orders are typically processed within 1 to 2 business days. Please note that additional processing time may be required during holidays or peak seasons.

WHEN WILL I RECEIVE MY ORDER?

We endeavor to process and ship your order within 1-2 business days from the time payment is received. Shipping times can vary between 4 - 7 business days in Australia and between 10 - 21 business days internationally.

CLICK HERE to track your order.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide. Shipping rates and delivery times will vary based on your location, and these will be calculated at checkout.

CAN I CANCEL OR MODIFY MY ORDER AFTER IT’S PLACED?

We generally cannot modify or cancel orders once they are placed due to our fast processing times. However, please contact us immediately, and we'll do our best to assist you.

WHAT IS YOUR RETURN POLICY?

We accept returns of unused items in their original packaging within 21 days of delivery. However, due to the nature of our products, we cannot accept returns of used diffusers or fragrance oils.

Faulty items will be exchanged.

CLICK HERE for more information on returns.

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?

If your order arrives damaged, please contact us immediately with your order number and photos of the damage. We will work to resolve the issue as quickly as possible.

WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM?

If you received the wrong item please contact us immediately. We will work to resolve the issue as quickly as possible.

Asēdos

Fragrance Oils.

WHAT MAKES AROZEN FRAGRANCE OILS DIFFERENT?

Arozen fragrance oils are crafted with non-toxic, cruelty-free, and vegan ingredients, ensuring a luxurious scent experience without compromising your health or values.

HOW LONG DOES A FRAGRANCE OIL BOTTLE LAST?

When used for 4-8 hours per day, a 50ml fragrance oil bottle typically lasts at least 30 days, depending on the fragrance concentration and intensity settings.

In many cases, it can last much longer.

ARE YOUR FRAGRANCE OILS SAFE FOR CHILDREN AND PETS?

Yes, our fragrance oils are safe for use around children, pets, and even delicate items like artwork and furniture. They are free from harmful chemicals and allergens and don't leave any residue.

WHAT IS IN YOUR FRAGRANCE OILS?

Our signature fragrance oils are crafted from the finest ingredients worldwide, blending therapeutic-grade essential oils with perfume-quality fragrances to evoke the essence of luxury inspired by iconic scents. Arozen fragrances are carefully formulated without harsh chemicals, avoiding ingredients that could harm health or the environment, and ensuring each scent is ethically sourced.

ARE YOUR FRAGRANCE OILS CRUELTY-FREE?

Yes, our fragrance oils are 100% cruelty-free. We are committed to ensuring that none of our products are tested on animals.

ARE YOUR FRAGRANCE OILS SAFE?

Absolutely, our fragrance oils are safe for use around people, pets, plants, and furniture. They are free from parabens, formaldehyde, color additives, synthetic dyes, and preservatives.

WHAT SHOULD I DO IF I SPILL OIL?

In the event of a spill, clean the area and the diffuser thoroughly with rubbing alcohol. Remember, these oils are undiluted and should be handled with care.

Asēdos

Eon Pro Scent Diffuser.

WHAT DO I NEED TO GET STARTED?

To start scenting, you’ll need the following:

  • Arozen diffuser
  • Fragrance oil
  • Power outlet

Setting up your diffuser is easy. Follow the instruction manual included with your diffuser.

HOW DO I SET UP MY EON PRO SCENT DIFFUSER?

Setting up your Eon Pro Scent Diffuser is simple. Follow these steps:

  1. Unlock the diffuser head by twisting it counterclockwise.
  2. Insert the 50ml fragrance oil bottle into the diffuser head.
  3. Secure the diffuser head back onto the base, and press the power button to enjoy.

For a detailed explanation please refer to the manual supplied with the device.

WHAT IS COLD-AIR DIFFUSION?

Cold-Air Diffusion is an advanced technology that transforms fragrance oils into a dry mist, preserving the integrity of the scent without using heat or water. This method ensures a consistent, long-lasting fragrance without leaving any residue.

CAN I USE OTHER FRAGRANCE OILS WITH THE EON PRO DIFFUSER?

We recommend only using Arozen fragrance oils with your diffuser. Our oils are specifically formulated for our devices to ensure effective scent dispersion and longevity. Using other oils may damage the diffuser and affect its performance.

IS MY DIFFUSER COVERED UNDER WARRANTY?

Your diffuser comes with a limited one-year manufacturer warranty. If your diffuser is having manufacturer issues, contact us immediately.

WHERE SHOULD I PLACE MY DIFFUSER?

Determining the optimal location for your diffuser is a personal decision. We suggest placing your diffuser in the main area of your home, positioning it in the area where you desire the most pronounced scent experience.

WHAT MAKES THE EON PRO SCENT DIFFUSER DIFFERENT FROM OTHER DIFFUSERS?

The Eon Pro stands out due to its sleek design, customisable fragrance intensity, and advanced cold-air diffusion technology. It’s designed to provide a luxurious, consistent scent experience without the use of heat or water, ensuring safety and preserving the purity of the fragrance.

HOW LARGE OF AN AREA CAN THE EON PRO SCENT?

The Eon Pro is designed to scent areas up to 90 square meters, making it ideal for large living spaces, offices, or open-plan environments.

IS IT SAFE TO USE AROUND CHILDREN AND PETS?

Yes, the Eon Pro is safe for use around children and pets. It doesn’t use heat, so there is no risk of burns, and there is no risk of major spills, as it doesn’t use water and the fragrance oils are securely enclosed. Additionally, the fragrance oils are free from harmful chemicals.

CAN I ADJUST THE FRAGRANCE INTENSITY?

Yes, the Eon Pro allows you to customise the fragrance intensity to suit your preferences.

Fragrance intensity is adjustable across 6 levels, controlling how frequently the device releases scent:

  • Scents for 30 seconds, then pauses for 60 seconds.
  • Scents for 30 seconds, then pauses for 120 seconds.
  • Scents for 30 seconds, then pauses for 180 seconds.
  • Scents for 30 seconds, then pauses for 240 seconds.
  • Scents for 30 seconds, then pauses for 300 seconds.
  • Scents for 30 seconds, then pauses for 360 seconds.

You can easily adjust the settings to create a subtle or more pronounced scent experience.

HOW DO THE TIMER SETTINGS WORK?

The Eon Pro has an inbuilt timer that can be set to run for 1, 2, 4, or 8 hours, or continuously. After the selected time, the device will automatically turn off for your convenience.

For example, you can set it to run for 1 hour to freshen up your home, and it will automatically shut off when done.

IS IT SAFE TO USE THE EON PRO SCENT DIFFUSER AROUND FURNITURE AND ARTWORK?

Yes, the Eon Pro Scent Diffuser is completely safe to use around furniture and artwork. It uses advanced cold-air diffusion technology, which leaves no residue, ensuring that your valuable items are protected while enjoying the luxurious scents.

Asēdos

Aura X1 Car Diffuser.

WHAT DO I NEED TO GET STARTED?

To begin using the Aura X1 Car Diffuser, you’ll need the following:

  • Aura X1 Car Diffuser
  • 5ml Arozen fragrance oils (included)
  • Power source (USB or built-in battery)

    Simply follow the instructions provided in the manual.

HOW DO I SET UP MY AURA X1 CAR DIFFUSER?

Setting up your Aura X1 is easy:

  1. Remove the diffuser head and Insert the 5ml fragrance oil bottle.
  2. Secure the diffuser head in place.
  3. Press the power button and select your desired settings.

    Refer to the manual for detailed instructions.

WHAT MAKES THE AURA X1 CAR DIFFUSER UNIQUE?

The Aura X1 offers customisable fragrance intensity, premium scents, and long-lasting aromas. It’s spill-free, uses ultrasonic technology, and provides a superior, safer alternative to traditional car air fresheners.

CAN I ADJUST THE FRAGRANCE INTENSITY?

Yes, the Aura X1 allows you to customise the fragrance intensity, giving you control over how strong or subtle you want the scent to be.

HOW LONG DOES A 5ML FRAGRANCE OIL LAST?

A single 5ml fragrance oil bottle typically lasts 3-6 weeks with regular use (driving a few hours daily), depending on the intensity settings, and may last longer with less frequent use.

IS THE AURA X1 SAFE?

Yes, the Aura X1 is designed with safety in mind. It uses ultrasonic diffusion technology, which does not generate heat, making it safe for your car’s interior and occupants.

The fragrance oils are free from harmful chemicals and crafted to high-quality standards.

CAN I USE THE AURA X1 IN OTHER SMALL SPACES?

Absolutely! The Aura X1 is versatile and can be used in small spaces like home offices, bathrooms, or closets for continuous fragrance.

Asēdos

Accounts / Subscriptions.

HOW DO I MANAGE MY SUBSCRIPTION?

To manage your subscription, simply log into your account on our website through the customer portal. From there, you can easily adjust your delivery frequency, skip a delivery, swap fragrances while keeping your discount, or cancel your subscription.

Please Note: you will need to login with the email address used to place the order.

HOW DO I CREATE AN ACCONT?

Create a Arozen account. Simply sign up with an email address and create a password.

To manage subscription please sign up with the email address used to subscribe.

I FORGOT MY PASSWORD.

To reset your password, please go to the login page and then click on "Forgot Password".

WHAT ARE THE BENEFITS OF HAVING A FRAGRANCE SUBSCRIPTION?

Subscribing to our fragrances offers both convenience and savings. Enjoy a discount on your favorite scents, which are delivered right to your door—no need to think about it. You can also customize your delivery frequency, swap fragrances, or cancel anytime through your customer portal.

Asēdos

General Questions.

WHERE IS AROZEN BASED?

Arozen is a proud small Australian business based in Melbourne, Australia.

INTERESTED IN BECOMING AN AFFILIATE WITH US?

To apply to our affiliate or influencer program, please contact us, our Influencer and Affiliate Relations Management Team will get in touch with you.