Returns & Exchanges
We understand that sometimes a product may not meet your expectations, whether it's a fragrance or a diffuser. That’s why we offer a hassle-free 21-day money-back guarantee on all orders from the day of receipt.
Eligibility for Returning Your Item
- Items must be unused.
- Items must be returned in their original packaging.
- Please attach a photo of the product and its packaging when requesting a return.
- Returns sent without prior approval will not be accepted.
Return shipping costs will apply. To initiate a return, please contact us to get started.
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, we will process the refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at hello@arozen.com.au.
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, we will process the refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at hello@arozen.com.au.
The fastest way to ensure you get what you want is to return the item you have. Once your return is approved, you can place a new order for the desired item.
The fastest way to ensure you get what you want is to return the item you have. Once your return is approved, you can place a new order for the desired item.