If your Eon Pro Scent Diffuser isn’t misting, don’t worry! This is a common issue and is usually easy to fix. The most frequent cause is the diffuser head not being secured properly. Here’s how you can troubleshoot and resolve the issue:
Step 1: Check the Diffuser Head (Most Common Issue)
- The diffuser head is the most common cause of misting issues.
- Ensure it is properly locked into place by twisting it firmly clockwise until it locks securely.
- Important: Even if the diffuser head looks attached, a slight misalignment can cause air leaks. These leaks prevent the system from creating mist and diffusing the scent effectively.
- Applying a bit of extra force may be necessary to ensure the head is properly secured.
Step 2: Inspect the Oil Bottle
- Make sure the oil bottle is tightly screwed into the diffuser.
- A loose connection can also disrupt the system and prevent it from functioning.
- Remove the bottle, check the threading, and reattach it securely.
Step 3: Test for Air Pressure
- Turn on the device.
- Place your finger over the hole where the mist comes out.
- Check for air pressure:
- If you feel air, the internal mechanism is working, and the issue is likely with the diffuser head or oil bottle alignment.
- If no air pressure is detected, the diffuser may need a reset, or there could be an internal issue. Please contact customer support for assistance.